JivoChat

JULY 21, 2021

Businesses use customer relationship management (CRM) to keep track of leads and customers throughout the entire consumer journey. You’ll find CRM useful at all points of the customer lifecycle. You might use social posts to build customer relations by offering swift responses to customer queries and messages. SMS messages.

Chatbots 52

Chatbots B2C CRM Customer retention 52

JivoChat

AUGUST 10, 2021

As we head into the back half of 2021 and 2022 looms ahead, you’ll see that digital commerce is being pushed to the forefront for both B2B and B2C consumers. The digital commerce definition is the process of purchasing and selling products and services using online channels. Pricing online products. What Is Digital Commerce?

Customer retention 52

Customer retention B2C Chatbots Self service 52

JivoChat

JULY 29, 2021

And even if your customers are local, they might be looking at your products outside of your usual business hours. Because chatbot software collects data on site visitors and records transcripts of chats, you have access to a wealth of information that can help you personalize your marketing and messaging. Scalable customer service.

Chatbots 52

Chatbots Sales APIs Enterprise 52

Netomi

SEPTEMBER 20, 2021

Netomi’s AI platform helps companies automatically resolve customer service tickets on email, chat, messaging and voice. The company works with companies providing diverse products and services across a variety of industries, including WestJet, Brex, Zinus, Singtel, Circles Life, WB Games and HP. Analytics and real-time reporting.

Chatbots 126

Chatbots APIs Surveys Analytics 126

JivoChat

AUGUST 30, 2021

The live chat channel serves many “touches” along the increasingly multi-touchpoint B2B and B2C buying journeys. B2C and B2B businesses alike rely on live chat. Heymarket for using the text (SMS) channel for driving conversations. Genesys for robust enterprise-grade web messaging.

Sales 52

Sales Chatbots Multi-channel support CRM 52

JivoChat

APRIL 21, 2021

Chat tools are interactive messaging features that allow businesses to offer real-time customer support. With chat tools, businesses can engage in one to one live chat to answer questions, ask for feedback, or help customers find products. For B2B companies, live chat tools can boost conversions by 20%. What is a Chat Tool?

Chatbots 52

Chatbots Analytics CRM Sales 52

JivoChat

JULY 5, 2021

In this post, we’ve included a list of 30 tools that will help improve your e-commerce business across the major growth categories: marketing, sales, support, conversion optimizations, operations, and testing/analytics. Each one of these e-commerce tools can help level up your online store performance. Best E-commerce Platforms.

Advertising 52

Advertising Analytics Sales Enterprise 52