DMG Consulting

AUGUST 10, 2023

Real-time guidance (RTG) solutions are designed to advise and guide agents in resolving and handling service inquiries or closing a sale or collection. These capabilities can help agents enhance and grow relationships with customers by suggesting upsells or new products. Email Address * Submit NBA is slightly different from RTG.

Upselling 48

Upselling Scripts Average Handle Time Coaching 48

Callminer

JUNE 3, 2019

Speech analytics technology leaves no room for guessing. By analyzing 100% of phone calls in real-time, it allows agents to pinpoint exactly where they can improve, but also sheds light on the areas they’re excelling in. The solution: You guessed it, speech analytics. Improper training leaves agents unprepared.

Best practices 140

Best practices Average Handle Time Analytics Coaching 140

Infinity

MAY 9, 2022

By developing a clear understanding of why your customers are calling, you can highlight which interactions lead to conversions, train your agents to avoid awkward silences and deflect low-value leads, and pinpoint common queries to improve scripts and increase the number of successful calls. Average handle time.

Metrics 52

Metrics Abandon rate Average Handle Time Analytics 52

Outsource Consultants

APRIL 10, 2018

Improve your upselling strategy. Agents should have CRM and scripting assistance available to ensure calls get resolved without the need for transfers. Long hold times. Kh says that companies need to retain customers by encouraging email newsletters, sending surveys, and offering discounts.

Call Center 52

Call Center outsourcing Average Handle Time Scripts 52

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aircall

FEBRUARY 5, 2021

If your business has a national or international presence, you could have calls coming in around the clock from various time zones. . One of the many benefits of a cloud-based phone system is the call center analytics dashboard feature. The call center representative is so scripted, the call seems impersonal.

Call Center 62

Call Center Average Handle Time call center software CRM 62

NobelBiz

JULY 25, 2023

Interaction Analytics often termed the keystone of customer engagement strategies, provides businesses with a profound look into customer behaviors, preferences, and patterns when engaging with products or services. What is Interaction Analytics?

Analytics 98

Analytics Call Center Scripts Contact center software 98