Top 10 Technological Contact Center Trends
Insite Managed Solutions
MAY 23, 2013
Social Media: Social media has fundamentally disrupted the call center. Speech Analytics: Speech analytics measure how a caller feels by analyzing the tone, speed, and loudness of their voice. Controlling Weather Events is Difficult… But You Can Control Your Service Levels. Related Posts. Jenine Kent. Nicola Behr.
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