Back to School: Will Your Customer Experience Make the Grade?
Serenova
AUGUST 23, 2019
Traditionally, when business ramps up, contact centers that could afford to would manage the spikes by engineering for demand. The availability of multiple communication channels—from email to text to social—can also alleviate the burden of seasonal activity spikes because, unlike telephone, they don’t have to be answered in real time.
65 
Let's personalize your content