Analytics APIs Journey mapping Wireless 
Pointillist
SEPTEMBER 10, 2020
Behemoths like Amazon and Netflix have transformed consumer expectations and influenced the experiences consumers demand from their banks, cable and wireless companies, and even health insurers. The Bottom Line Effective journey orchestration also impacts key business outcomes, such as retention and revenue.
RichCall
SEPTEMBER 13, 2017
To make the business model of IoT work, companies must keep a close eye on emerging IoT ecosystem components, networking protocols, security, data models, and analytics to connect with contact center solutions and act on the received triggers. Customer Journey Maps. Kate Legett. Lutz Remmers. Favorable mentions. Darren Prine.
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