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Contact Center Terminology – Abbreviations & Key Terms Explained!

Babelforce

NOVEMBER 30, 2022

Call Center Analytics. Call center analytics are data-driven metrics that illuminate call center performance and inform future planning and improvements. Application Programming Interface (API). An API is an application programming interface. Automatic callback. Technology. Business Intelligence (BI).

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How to Achieve Customer Engagement with Call Center Technologies?

NobelBiz

FEBRUARY 21, 2023

For example: if you own a small online business, you should consider using analytics to increase consumer engagement. Web Call Back: The best feature to deal with high-volume phone calls The customer can schedule a callback through the Web Call Back feature.

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Call Center Technology Interactive Voice Response Automatic Callback 52
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