Global Response

MARCH 27, 2024

Call centers are increasingly turning to big data analytics as a pivotal tool for optimization. This transformative approach streamlines operations and significantly enhances the quality of customer interactions. Understanding big data analytics in call centers First off, what is big data analytics?

Big data 62

Big data Call Center Analytics Interactive Voice Response 62

VocalCom

JULY 2, 2020

The merit of new technologies is not that it replaces employees but empowers them with tools to make them more productive, more creative, more comfortable – and, paradoxically, more empathetic. In other words, technology can make us more “human”. On the other hand, technology does more than answering the basic needs of customers.

Contact Center 62

Contact Center Self service Chatbots Virtual Agent 62

CSR Inc.

APRIL 2, 2017

Surrounded by ever more powerful technologies, we are clearly living in the era of big data collection and analysis. Analytics are the information that results from analysis of data or statistics. Companies leverage data collection and analysis to gain insight into their call center operations.

Call Center 48

Call Center Analytics Big data First call resolution 48

Clarabridge

OCTOBER 25, 2017

Journey analytics combines big data technology, advanced analytics, and functional expertise to help companies perfect their customer journeys. To map them, it leverages millions of data points across customers, channels, and touchpoints ” – McKinsey.

Analytics 40

Analytics Feedback Big data Banking 40

NobelBiz

AUGUST 3, 2021

After all, running a contact center without taking human, technological, and managerial facts into account in every operational element is comparable to driving a car without a dashboard. Technology: Do you have the edge? How much could your agents increase their performance if technology aided them?

Contact Center 52

Contact Center Interactive Voice Response Coaching Construction 52

Lumoa

OCTOBER 31, 2018

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies , we’re changing the way businesses see their customers. Some hints: big data, omnichannel, personalisation, AI and organizational culture.

Customer Experience 64

Customer Experience Customer centricity Education Consulting 64

Balto

SEPTEMBER 12, 2023

Conversation Intelligence: Gauging Customer Sentiments Conversation intelligence software uses Natural Language Processing (NLP) and machine learning to gauge customer sentiment. The Balance of Digitization and Human Touch Many financial services providers have adopted AI-powered solutions to improve customer experience.

Customer Experience 52

Customer Experience Customer centricity Coaching Analytics 52