The Manager’s Guide to Call Center Service Levels
Fonolo
FEBRUARY 9, 2023
Even more astonishing is that most call centers would name the identical target value for that metric: the magical “80/20.” You might be thinking that this standard is based on careful analysis. Whatever the story is, clearly we need to approach this “standard” with skepticism. Were their wait times 30 seconds or 10 minutes?
Let's personalize your content