Quality Contact Solutions

JANUARY 14, 2022

I remember this past summer when I was buying a ticket from an airline. As a result, I had to call the said airline. The ability to engage with the airline in the way I preferred and expected to wasn’t available. Connect with our team to learn how our omnichannel capabilities can help your business. Frustrating.

Airlines 98

Airlines Telemarketing Personalization Marketing 98

NICE inContact

APRIL 5, 2019

For example, outbound call centers are typically heavily involved with telemarketing or collections operations. A power outage for an electric company, severe weather for an insurance company, Valentine’s Day for an online flower seller, or a fare sale for an airline. . You know, the kind of calls we all try to avoid. .

Call Center 48

Call Center Cloud contact Telemarketing Airlines 48

JustCall

MARCH 23, 2023

Delta Airlines Delta’s decade-old IVR forced customers to navigate lengthy menus and enter repeated information. The system must be used cautiously for telemarketing campaigns, polling, and selling. Going through a series of IVR prompts can leave them frustrated and uncertain regarding the problem resolution.

Interactive Voice Response 98

Interactive Voice Response Self service Abandon rate Telemarketing 98