Airlines Call Center Telemarketing 
NICE inContact
APRIL 5, 2019
If you hear people talking about a call center, they will often ask whether it’s “inbound” or “outbound”. The difference between inbound and outbound simply refers to who is placing the call. If a customer places a call that’s inbound, as the call is “coming into” the call center.
JustCall
MARCH 23, 2023
Limitations of IVR Though IVR systems offer several advantages to call centers, the technology has limitations that must be resolved. Sensitive Customer Interactions Most times, customers who are frustrated due to product issues contact call support. IVR Implementation Success Stories 1.
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