Netomi

MARCH 27, 2022

In Economy airline travel , there’s no expectation for a glass of champagne before takeoff. CSAT is often measured by completing customer satisfaction surveys. Surveys are completed through a brief, single question form asking how a customer feels following their most recent experience. Circumstances change expectations.

Airlines 93

Airlines Benchmark Surveys Customer Support 93

Netomi

AUGUST 31, 2022

Measuring employee satisfaction with their job, processes and team can alert you to any issues or attrition risks, and as a result retain your agents (and keep recruiting, training and onboarding costs at bay). Take frequent employee surveys, have 1-on-1 check-ins and encourage open communication to understand your employee satisfaction.

Metrics 75

Metrics Customer Service Virtual Agent Average Handle Time 75

Netomi

SEPTEMBER 20, 2021

Zendesk customers now have access to the Netomi Virtual Agent. SurveySparrow is a software platform for conversational surveys and forms. The platform bundles customer satisfaction surveys (i.e., The conversational UI deploys surveys in a chat-like experience. This approach increases survey completion rates by 40%.

Chatbots 126

Chatbots APIs Surveys Analytics 126