Airlines Healthcare Self service Wait times 
The Petrova Experience
DECEMBER 29, 2020
Our 5th 2021 customer experience trend highlights contactless and self-service experiences across industries. Before we dive into this topic, let’s take a moment to define what contactless and self-service mean to us. What is Self Service? To begin, let’s define self-service.
Comm100
AUGUST 23, 2018
Chatbots can be used to deliver exceptional customer service in many ways. Website-based service chatbots can be used as advanced knowledge bases, promoting self-service and helping customers answer simple questions. This reduces wait time and empowers agents to become specialized in more advanced queries.
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