Interactions

MARCH 19, 2020

Consumers are scrambling to contact airlines and hotels to cancel or change their bookings. . Amidst this chaos with emotions running high, customers still expect these brands to show empathy and offer fast, efficient, and effective solutions. Reduce employee effort. Employee effort directly correlates with customer effort.

Customer Service 96

Customer Service Airlines Contact Center Customer effort 96

Interactions

MAY 20, 2021

Hotels, airlines, and tourist destinations are currently preparing for this resurgence– without actually knowing the volume that it will bring. . Or should hotels and airlines continue to be cautious? Reduce Employee Effort. Agent experience is directly correlated with customer experience.

Best practices 62

Best practices Airlines Average Handle Time Wait times 62

Babelforce

MARCH 26, 2020

Airlines are somewhere in the middle with an average score of 35, and internet services are not setting the bar too high with an average of 2 (we’ve all experienced this right?). Therefore, it might even be a better predictor of the loyalty of existing customers, than NPS; better for B2B than B2C. Omnichannel customer support!

Feedback 52

Feedback Customer effort Surveys B2C 52

Lumoa

SEPTEMBER 11, 2023

Customer experience is a wide-ranging phenomenon that comes to life the moment a potential consumer becomes aware of a brand. Consider the following scenario: A customer learns a new airline will be operating flights in their city. Customer service is merely one aspect of a larger whole : Customer experience.

Customer Experience 83

Customer Experience Airlines Metrics Feedback 83

Lumoa

SEPTEMBER 11, 2023

Customer experience is a wide-ranging phenomenon that comes to life the moment a potential consumer becomes aware of a brand. Consider the following scenario: A customer learns a new airline will be operating flights in their city. Customer service is merely one aspect of a larger whole : Customer experience.

Customer Experience 83

Customer Experience Airlines Metrics Feedback 83

Netomi

AUGUST 31, 2022

At first glance, it seems that customer service KPI scores take a backseat to traditional business KPIs, like profits, costs and regional sales. However, key customer support metrics may paint a more complete picture of success for the long-term viability of a business. What is a customer service KPI dashboard?

Metrics 75

Metrics Customer Service Virtual Agent Average Handle Time 75

Netomi

APRIL 7, 2023

The top CX practitioners making the most impact on employee and customer experience Customer service is more important today than ever before. The customer service teams that are driving revenue, wow-ing customers and building long-term relationships often have a strong leader at the helm.

Customer Service 52

Customer Service Airlines Customer centricity Banking 52