Airlines Contact Center Morale Self service 
Outsource Consultants
SEPTEMBER 14, 2021
It’s because the ongoing labor shortage, paired with increased Q4 purchasing, is leaving many businesses that rely on contact center support exposed to looming CX disasters. Try These 3 Contact Center Strategies for Q4 Success. But luckily, there’s still time for you to get prepared for Q4 — before it’s too late.
Cisco - Contact Center
MARCH 21, 2019
Your airline app sends you a notification message, an email, a phone call, and a text. “Hi The airline knows who you are, they know your situation, they know when it’s your birthday, they know about the cancelled flight, and they know your preferred connecting cities based on past flights. Would you like that?” You select Yes.
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Aspect
MAY 15, 2018
It’s in the autopilot features of commercial airlines that do most of the work in guiding a aircraft from one location to another. Looking specifically at the contact center industry, we have seen a recent flurry of activity around chatbots, intelligent IVRs and virtual agents. billion in 2025.
Fonolo
JULY 18, 2019
These five customer service faux pas will not only make your organization seemed outdated, but ultimately harm your customer relationships. Limited Self-Service Options. Now and then, the airline industry’s inclination to automate everything, eradicating customer service interactions in the process, backfires.
Toister Performance Solutions
DECEMBER 10, 2019
Memory, vocabulary, and cognitive skills are all critical to service. This is especially true today, when customers are increasingly using self-service to handle simple transactions. You can see a great example from this 1979 commercial from Pacific Southwest Airlines. That's hard to do when you're tired. Attendance.
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