This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove Airlines Remove CRM Remove Quality management Related Topics
Abandon Call Chief Customer Officer industry standards Technical Support Coaching Journey mapping Morale Analytics Metrics APIs More Related Topics >
article thumbnail

8x8 Launches Speech Analytics and Integration Framework

8x8

FEBRUARY 6, 2019

Herb Kelleher, the iconic leader of Southwest Airlines made an insightful statement about strategic plans: “We have a strategic plan. Quality management. Performance management tool built around collaboration and coaching. Workforce management. It’s called doing things.”. We couldn’t agree more with this sentiment.

Analytics 48
Analytics CRM APIs Contact Center 48
article thumbnail

Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

JANUARY 5, 2022

An author, keynote speaker and international authority on business management trends, he has been a thought leader in customer-centricity since 1998. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”.

Customer Experience 98
Customer Experience Customer Service Consulting Consulting 98
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 52,000+ Insiders by signing up for our newsletter

About
Webinars
Awards
About
Editions
Webinars
Awards
Editions
Topics
LinkedIn Twitter
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024