Remove Airlines Remove Big data Remove Chief Customer Officer Remove Consulting
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CX / VoC: DIY or Hire a Guide?

CX Journey

Gear required for this trip is moderate and can fit in one large per person duffel to be checked with the airline. What This Means for VoC / CX In-house customer experience teams face a similar dilemma when deciding whether or not to hire a vendor or consultant and to what degree. A data analyst? An insights story teller?