Interactions

MAY 20, 2021

Hotels, airlines, and tourist destinations are currently preparing for this resurgence– without actually knowing the volume that it will bring. . Or should hotels and airlines continue to be cautious? We put together three best practices to help guide brands as they navigate this transition period. .

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Best practices Airlines Average Handle Time Wait times 62

Nicereply

APRIL 11, 2023

How can you create feedback forms your customers want to answer? Use these best practices and checklists to turn your feedback forms into key sources of customer insights for your business. Without customer feedback, you’re in the dark. Best practices when creating customer feedback forms 1.

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Best practices Feedback Surveys Airlines 52

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JULY 31, 2023

CES survey: Customer Effort Score (CES) measures how much effort is required from a customer to use a product or service on a scale of “very easy” to “very difficult.” The respondents rate how much effort it takes to solve an issue or do a task (for example, from 1–5 or 1–10). Use clear and concise language 2.

Surveys 98

Surveys Feedback Customer Support Wireless 98

NICE inContact

AUGUST 9, 2018

Customer Effort Score (CES). Customer Effort Score or CES is a metric that scores the level of difficulty customers experience when using your product or service. Unlike CSAT, CES is focused on individual interactions with your customers, rather than overall sentiment for your brand.

Metrics 49

Metrics Airlines Customer Service Contact Center 49

NICE inContact

AUGUST 9, 2018

Customer Effort Score (CES). Customer Effort Score or CES is a metric that scores the level of difficulty customers experience when using your product or service. Unlike CSAT, CES is focused on individual interactions with your customers, rather than overall sentiment for your brand.

Metrics 49

Metrics Airlines Customer Service Contact Center 49

NICE inContact

AUGUST 9, 2018

CSAT surveys are generally sent after a customer service interaction like a ticket, phone call, or live chat. What is Customer Effort Score (CES)? Customer Effort Score or CES is a metric that scores the level of difficulty customers experience when using your product or service (you can find a CES starter kit here ).

Metrics 48

Metrics Customer Service Airlines Contact Center 48

Nicereply

JULY 31, 2023

CES survey: Customer Effort Score (CES) measures how much effort is required from a customer to use a product or service on a scale of “very easy” to “very difficult.” The respondents rate how much effort it takes to solve an issue or do a task (for example, from 1–5 or 1–10). Use clear and concise language 2.

Surveys 52

Surveys Feedback Customer effort Customer Support 52