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Ensure Business Continuity in Your Contact Center: Five Building Blocks

Aspect

JUNE 4, 2020

For example, healthcare and government organizations observed a surge in customer demand for service while retailers, airlines and hospitality firms saw a significant drop in demand due to related lockdown measures. annual improvement (decrease) in average handle times. annual growth in agent productivity.

Contact Center 139
Contact Center Average Handle Time Self service Airlines 139
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What is Interactive Voice Response (IVR): All You Need to Know

JustCall

MARCH 23, 2023

It is used prominently across industries such as contact centers, healthcare, banking, payment processing, etc. From real estate to airlines, the IVR call in process is an important part of your customer support. Airline Companies Conversational IVR is central to airline customer service. What is Multi-level IVR?

Interactive Voice Response 52
Interactive Voice Response Real estate Call flow Scripts 52
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