Global Response

AUGUST 7, 2023

What does empowerment look like when it comes to their role? Agent empowerment is key for increasing retention and job satisfaction, but it also plays a large role in effective customer service and customer satisfaction. So, how do you create empowered call center agents who can deliver great service day-in and day-out?

Call Center 62

Call Center Agent Empowerment Average Handle Time Feedback 62

Tethr

OCTOBER 23, 2018

But when you get down to it, this is just “empowerment window dressing” designed to make leaders feel good, or worse, to throw reps off the scent and make them feel their judgment is valued and their opinions matter. saying the customer’s name three times, thanking the customer for her loyalty, etc.).

Agent Empowerment 48

Agent Empowerment Scripts Enterprise Customer centricity 48

Callminer

AUGUST 1, 2017

Have the best technology – Finicky technology that makes day-to-day functions difficult, adds to the frustration and takes up far more time and man-power than most realize. HEG uses proprietary technology, like EduMaximizer, to deliver targeted enrollment leads to for-profit and nonprofit education clients. Too many portals…”.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

SharpenCX

JUNE 30, 2021

Technology is definitely part of delivering good customer service. What can you do to support your team through changes in technology and shifting customer expectations? Investing in quality tools and technology in your contact center can go a long way. Clunky software and inefficient integrations slow your agents down.

Customer Service 67

Customer Service Coaching Contact Center Agent Empowerment 67

Talkdesk

MARCH 2, 2018

Well-coached NFL teams do not always win Super Bowls, well-practiced speakers do not always present inspirational speeches at the podium and empowered contact center agents do not always deliver experiences that satisfy customer and business needs. Disintegrated technology. Agent empowerment is the key to performance.

Agent Empowerment 40

Agent Empowerment Contact Center Customer centricity Self service 40

Balto

SEPTEMBER 21, 2022

Reaffirms commitment to agent empowerment for retention and growth in the contact center. These incremental capabilities will help contact centers achieve high levels of customer growth, improve customer satisfaction, and reduce average handle times, while retaining agents who will be more satisfied with their jobs.

Agent Empowerment 52

Agent Empowerment Contact Center Gamification contact center workforce 52