JustCall

APRIL 9, 2024

Marketing campaigns: Successful marketing campaigns or promotions can lead to a sudden influx of calls. External events: Events such as product launches, service outages, or industry developments may trigger a surge in calls. Self-service also enhances customer convenience. That’s where JustCall can help.

Agent Empowerment 40

Agent Empowerment Self service Interactive Voice Response Call Center 40

JustCall

MARCH 9, 2023

Using call center software, you can drive efficiency into call center functions like call routing, queueing, IVR, and much more. Many enterprises are choosing cloud-based contact center software to become more agile, resilient, and scalable for the long term. This makes it the best contact center software for SMBs.

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

Callminer

AUGUST 1, 2017

Tyler Riddell is the Vice President of Marketing for eSUB with over 15 years of experience in Marketing, Product Management, Advertising, and Public Relations. He has a proven track record for successful go to market and corporate communication programs in multiple vertical tech markets. Tyler Riddell. Rachel Ivers.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

3CLogic

JANUARY 5, 2022

According to CCW’s November Market Study , only 12% of contact centers believe they’ll ever go back to an on-site model. Perhaps the reason why is because agents have made it clear that they prefer a remote environment. This leads right into another top trend from 2021: a move toward leveraging analytics to promote agent empowerment.

Contact Center 52

Contact Center Interactive Voice Response Technology Agent Empowerment 52