Agent Empowerment, Customer Care, Customer effort and Self service

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Agent Empowerment

Customer Care

Customer effort

Self service

Is Your Contact Center Ready for the New Year? Set Your 2018 Business Priorities with CCW Digital’s Winter Report

Comm100

DECEMBER 1, 2017

This contact center priority goes hand in hand with the previous goal of reducing customer friction: by creating (or optimizing) an automated self-service experience, customers will be able to solve transactional self-service issues quickly and efficiently. Honoring customer channel preference (3.78/5).

Contact Center

Contact Center Customer centricity Journey mapping Benchmark

How to win friends and influence people with Workforce Management

teleopti

SEPTEMBER 18, 2019

Involve and empower – to drive positive customer experience (CX) and business success. Provide them with a greater sense of independence and satisfaction by way of self-service options for preferred shifts, holiday requests or time off for medical appointments. Turn customer journeys into business journeys.

Management

Management Customer advocacy Employee engagement Self service

Customer Contact Central

Is Your Contact Center Ready for the New Year? Set Your 2018 Business Priorities with CCW Digital’s Winter Report

How to win friends and influence people with Workforce Management

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