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Trends to Improve Your Contact Center in 2024

Calltools

APRIL 3, 2024

Technology and customer expectations have changed a lot over the last few years. Focus on Customer Care All of the contact center trends you adopt should ultimately improve customer care. Nurture Agent Care Contact centers have high turnover rates ( 30-45% annually ) that harm customer care and increase costs.

Contact Center 52
Contact Center Interactive Voice Response Agent Empowerment Self service 52
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How to win friends and influence people with Workforce Management

teleopti

SEPTEMBER 18, 2019

Having loyal customers who offer guaranteed revenue streams boosts profitability, maintains a positive corporate reputation and enhances customer advocacy. However, many organizations view the customer care department as a drain on resources and risk alienating customers during the constant drive to save time and money.

Management 57
Management Customer advocacy Employee engagement Self service 57
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