How to Keep Your Customers Happy in a World with the Highest Expectations: 6 Data-Backed Methods to Put People First and Build Positive Experiences
SharpenCX
DECEMBER 30, 2019
When your agents handle customer interactions, be sure they don’t lose the human touch. Showing understanding and empathy makes customers happier than sticking to a tightly-knitted call script. Customer service, by definition, is about serving people; it should be genuine, personalized, and compassionate—or, simply put, human.”
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