Agent Empowerment Consulting Enterprise Service level 
DMG Consulting
SEPTEMBER 7, 2023
Workforce management solutions were initially designed to forecast the volume of incoming phone calls to help a call center determine the number of staff needed to answer those calls within an established service level. The inclusion of AI and automation throughout WFM suites greatly enriches these solutions.
Callminer
AUGUST 1, 2017
James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. A large portion of his work involves helping people increase their call efficiency, especially since the financial services industry depends so much on outbound prospecting over the phone. “ James Pollard. theadvisorcoach.
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