Agent Empowerment Call Center Cloud contact Interactive Voice Response 
Calltools
APRIL 3, 2024
Create self-service options for tasks like paying bills, checking balances, and updating contact information. This lets customers handle their own needs while your agents tackle more demanding issues. Your call center can use interactive voice response (IVR) technology to make self-service even more convenient.
JustCall
MARCH 9, 2023
While your call agents strive for favorable first-call resolution metrics, your business should focus on providing them with the right customer contact center software that lets them do their job well. What are Contact Center Software Solutions?
VocalCom
MARCH 12, 2018
The contact center is, without question, an intense environment. To keep agents organized and focused, managers may present them with a rigid protocol. However, good management is only part of ensuring agent success. The same is true for any other technology used, such as IVR systems.
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