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Trends to Improve Your Contact Center in 2024

Calltools

Create self-service options for tasks like paying bills, checking balances, and updating contact information. This lets customers handle their own needs while your agents tackle more demanding issues. Your call center can use interactive voice response (IVR) technology to make self-service even more convenient.

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Best Contact Center Software in 2023

JustCall

While your call agents strive for favorable first-call resolution metrics, your business should focus on providing them with the right customer contact center software that lets them do their job well. What are Contact Center Software Solutions?

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My Agent eXperience Selected as 2016 Customer Product of the Year

NICE inContact

We are thrilled to announce that Customer Magazine has selected inContact My Agent eXperienceâ„¢ (MAX) as a 2016 Customer Product of the Year. Each year Customer Magazine identifies outstanding achievements within the call center/CRM industry and awards the most innovative customer experience technology solutions.

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How to Empower Contact Center Agents

VocalCom

The contact center is, without question, an intense environment. To keep agents organized and focused, managers may present them with a rigid protocol. However, good management is only part of ensuring agent success. Here are five tips for empowering contact center agents to offer the best customer service possible.