Ditch the Script? Agent Empowerment Improves Customer Service
Edify
OCTOBER 13, 2020
“I’m so happy I was able to help you today, ma’am!” Well, actually, you didn’t.
Edify
OCTOBER 13, 2020
“I’m so happy I was able to help you today, ma’am!” Well, actually, you didn’t.
JustCall
MARCH 9, 2023
While your call agents strive for favorable first-call resolution metrics, your business should focus on providing them with the right customer contact center software that lets them do their job well. What are Contact Center Software Solutions? Can I integrate CRM with call center software?
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Callminer
AUGUST 1, 2017
Agent Desktops : Having a user-friendly desktop for agents so that they can efficiently have everything they need in one area is a great way to have a healthy AHT, and most importantly they can assist the customers efficiently and effectively. In return, the customer experience will improve and the agent frustration will be reduced.
Ameyo
SEPTEMBER 7, 2020
In order to deliver excellent customer service and support, these BPOs rely on the most trusted customer service software backed-up with advanced features around autodialer, ticketing system, ACD, and IVR. The Philippines has certainly evolved as a BPO hub with exceptional outsourcing capabilities.
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