Agent Empowerment, Brand ambassadors and Call Center

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

Agent Empowerment

Brand ambassadors

Call Center

Employee Advocacy Is Rooted in Culture

Contact Center Pipeline

APRIL 28, 2016

While tweeting, liking and sharing have been largely the domain of marketing and social media teams, more companies are encouraging their employees to become brand ambassadors using their personal social networks. It’s called employee advocacy, which is not a […].

Brand ambassadors

Brand ambassadors Marketing Personalization Agent Empowerment

3 Keys to Building Customer Engagement – Connect, Automate, Iterate

NICE inContact

AUGUST 25, 2016

The traditional contact center organization has the greatest opportunity to transform its silos into the enterprise epicenter for customer interaction. Capabilities such as automation, analytics, workflow and verification have the ability to transform agent, customer and enterprise operations.

Brand ambassadors

Brand ambassadors Agent Empowerment Contact Center Enterprise

Customer Contact Central

Employee Advocacy Is Rooted in Culture

3 Keys to Building Customer Engagement – Connect, Automate, Iterate

Stay Connected