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Employee Advocacy Is Rooted in Culture

Contact Center Pipeline

While tweeting, liking and sharing have been largely the domain of marketing and social media teams, more companies are encouraging their employees to become brand ambassadors using their personal social networks. Businesses pour an incredible amount of time and budget into creating positive buzz on social media.

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3 Keys to Building Customer Engagement – Connect, Automate, Iterate

NICE inContact

Capabilities such as automation, analytics, workflow and verification have the ability to transform agent, customer and enterprise operations. Frontline brand ambassadors will increasingly face complex challenges engaging customers with the right data at the right time to provide the right experience.