Agent Empowerment Analytics Contact Center Customer advocacy 
teleopti
SEPTEMBER 18, 2019
The first is to recognize the strategic link between employee engagement and productivity, the second is to turn the customer service department or contact center from a reactive cost-cutting organization to a proactive profit-making powerhouse and finally harness the power of data. WFM: turn challenges into opportunities.
Calabrio
OCTOBER 15, 2019
We’re all about our customers, and we judge ourselves by our ability to add tangible business value to their contact centers around the world, from easily managing soaring inbound volumes across multiple communication channels to leveraging new levels of customer experience intelligence to drive deeper engagement with customers.
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