Robert Davis
APRIL 5, 2018
The rise in digital channels over the past decade has had a profound effect on service and sales operations. Corporate enterprises have been successful at deflecting inbound calls to self-service channels to save costs, but in doing so, they also have been losing out on opportunities to up-sell and cross-sell customers.
Robert C. Davis and Associates
APRIL 5, 2018
The rise in digital channels over the past decade has had a profound effect on service and sales operations. Corporate enterprises have been successful at deflecting inbound calls to self-service channels to save costs, but in doing so, they also have been losing out on opportunities to up-sell and cross-sell customers.
Balto
FEBRUARY 6, 2023
How to Battle Contact Center Agent Burnout. We are in the midst of a loneliness epidemic , and consumers know that a helpful human is only a phone call away at any time. Remote and hybrid jobs are attracting 7 times more applicants than in-person roles. Retrieved February 7, 2023, from [link] Toister, J. Toister Performance Solutions.
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