Robert Davis

APRIL 5, 2018

Let’s face it; the outbound agent will encounter many more “no’s” than “yes’s.” Agent burnout is high due to the aforementioned “rejection factor” inherent in outbound selling. The agent turnover rate for outbound programs can often be two to three times higher than for inbound or other call center functions.

Telemarketing 48

Telemarketing Outbound sales outsourcing Quality calibration 48

Robert C. Davis and Associates

APRIL 5, 2018

Let’s face it; the outbound agent will encounter many more “no’s” than “yes’s.” Agent burnout is high due to the aforementioned “rejection factor” inherent in outbound selling. The agent turnover rate for outbound programs can often be two to three times higher than for inbound or other call center functions.

Telemarketing 40

Telemarketing Outbound sales outsourcing Quality calibration 40

Balto

FEBRUARY 6, 2023

How to Battle Contact Center Agent Burnout. Remote and hybrid jobs are attracting 7 times more applicants than in-person roles. Retrieved February 7, 2023, from [link] Toister, J. Toister Performance Solutions. Retrieved February 7, 2023, from [link] Wigert, B. 2022, March 15).

Contact Center 52

Contact Center Coaching Surveys Scripts 52