The Importance of Accurate Forecasting for Omnichannel Volume
Playvox
MAY 25, 2023
This is evident in the growth of CCaaS, a market hurtling toward a projected $19.8 Inaccurate forecasts can also result in being understaffed, which is also very costly because it can create agent burnout and turnover, not to mention countless bad experiences because you don’t have enough people to serve the volume of interactions.
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