The Importance of Accurate Forecasting for Omnichannel Volume
Playvox
MAY 25, 2023
Contact centers have changed drastically in recent years. The once “in-person” centers dealing with inbound calls have been replaced by global, distributed customer experience teams. This is evident in the growth of CCaaS, a market hurtling toward a projected $19.8 billion valuation by 2031.
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