JustCall

OCTOBER 16, 2023

Such circumstances fray the efficiency and morale of your customer service teams and steer them towards burnout, sending customer satisfaction spiraling down. This is where IVR automation safeguards businesses from the chaos of high call volumes. Challenges of Handling High Call Volumes without IVR Automation 1.

Interactive Voice Response 52

Interactive Voice Response Management Wait times Agent burnout 52

JustCall

OCTOBER 16, 2023

Such circumstances fray the efficiency and morale of your customer service teams and steer them towards burnout, sending customer satisfaction spiraling down. This is where IVR automation safeguards businesses from the chaos of high call volumes. Challenges of Handling High Call Volumes without IVR Automation 1.

Interactive Voice Response 52

Interactive Voice Response Management Wait times Agent burnout 52

Outsource Consultants

JANUARY 3, 2024

Grading our 2023 BPO Industry Predictions Prediction: Agent Morale is 2023’s Top Priority In late 2022, we heard from new clients that a key concern for 2023 was partnering with BPO vendors adept at managing rising attrition rates. This change in focus led clients to make decisions increasingly based on agent satisfaction levels.

Call Center 67

Call Center outsourcing Morale Interactive Voice Response 67

Playvox

OCTOBER 19, 2021

If you’re a contact center professional, you’re probably feeling the pain of agent staffing shortages. Due to the pandemic, we’re experiencing an unusual dynamic in the labor market right now. What happens when you don’t have enough contact center agents? Increased agent burnout.

Contact Center 73

Contact Center Management Agent burnout Interactive Voice Response 73