Remove Agent burnout Remove Interactive Voice Response Remove Knowledge Base Remove Service level
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How to Handle High Call Volume: 10 Strategies for Success in Sales and Contact Centres

JustCall

Reports highlight that 83% of callers would avoid a company after a bad brush with the company’s IVR system. This blog unlocks the secrets of using IVR automation with JustCall to handle high call volume with ease and free up your agents for what matters most! Drowning in calls during peak season?

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How to Improve Call Center Productivity

Balto

You can make your agents more efficient, hire more agents, or improve your IVR system to boost productivity. The Impact of Agent Productivity in a Call Center. Employee productivity can have a significant impact on your company, customers, and agents. Segment Customers Using Skill-based Routing.