Agent burnout Healthcare Strategy Wait times 
SmartAction
FEBRUARY 16, 2021
The caveat though, is that delivering a stellar customer experience – especially in retail, hospitality, and healthcare sectors – can be prohibitively expensive to scale. When it comes to customer satisfaction, how do virtual agents compare with live agents? Customer Wait Time.
CSM Magazine
SEPTEMBER 10, 2021
A recurrent response by agents is that they want to be empowered to help customers. We count on agents for assistance with a broad array of consumer needs including technology, healthcare, housing, finance, utilities, entertainment, travel, and internet access. Only time-consuming ones.”
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Sykes
DECEMBER 14, 2017
In the healthcare industry, providing quality support can have high stakes: It can directly impact the health and well-being of your patients. When communication is poor or call wait times are long, frustrated consumers frequently end contact without issue resolution. Embrace multiple service channels.
Sykes
DECEMBER 14, 2017
In the healthcare industry, providing quality support can have high stakes: It can directly impact the health and well-being of your patients. When communication is poor or call wait times are long, frustrated consumers frequently end contact without issue resolution. Embrace multiple service channels.
Expert insights. Personalized for you.
82 
Let's personalize your content