Agent burnout First call resolution Personalization Time management 
Noble Systems
OCTOBER 21, 2020
That may be good to funnel calls to your faster agents, but it is not very efficient, runs the risk of under-utilizing some agents, and does not necessarily ensure that the person receiving the call is qualified to assist the customer. The first to pick up handles the call.
aircall
DECEMBER 28, 2020
Managers of distributed teams have many important responsibilities to ensure that each team member is productive and performing well, and that they have the right tools to do their jobs responsibly. Team members are individual in their skills and personalities. Support agent burnout. Abandoned calls. Missed sales.
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