JustCall
MAY 23, 2023
This insightful session will shed light on the distinctions between conversational AI and AI-powered conversational intelligence, as well as uncover the transformative impact these technologies will play in empowering the sales, support, and customer service teams of tomorrow.
TechSee
MAY 4, 2021
Economic and logistical challenges have resulted in businesses turning to the gig economy to support and scale their customer service and sales efforts while lowering their fixed costs and in-house overhead. Agent Burnout. In fact, Everest Group estimated that U.S. In fact, customer service turnover in the U.S
SharpenCX
JULY 2, 2020
Because it fuels agent burnout and customer frustrations rather than streamlining CX and reducing customer effort. Think about your ideal customer experience, then reverse engineer it. Leaders find gaps in CX and try to putty them shut by adding new tools and more channels.
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