TechSee

MAY 4, 2021

Economic and logistical challenges have resulted in businesses turning to the gig economy to support and scale their customer service and sales efforts while lowering their fixed costs and in-house overhead. The Concept of GigCX: Freelance customer service agents. Agent Burnout.

Customer Service 182

Customer Service Contact Center Agent burnout Call Center 182

JustCall

MAY 23, 2023

JustCall’s participation at CCW 2023 promises to be a game-changer for businesses seeking to thrive in the rapidly changing customer service landscape. Visit us at Booth #505 at CCW Las Vegas Your customer experience is under scrutiny in the contact center and customer expectations are at an all-time high.

Customer Experience 52

Customer Experience Agent burnout SaaS Contact Center 52

SharpenCX

JULY 2, 2020

adults turn to channels like chat, social and self-service before picking up the phone to call customer service. Picking up a phone and dialing a customer service line takes longer than that on its own. Add on the time customers spend waiting in a queue (even just two minutes), and frustration only grows.

Contact Center 76

Contact Center Customer Experience Agent burnout CRM 76