Agent burnout Customer Experience Surveys White Paper 
Fonolo
JUNE 14, 2018
It’s time to look at your customers as teammates rather than as opponents. It’s time to reboot your customer experience game. Here is the reality: A poor (or even worse, unmemorable) customer experience (CX) has led to a resounding “Game Over” for many businesses in the last few years. 2018 is game time.
Fonolo
FEBRUARY 19, 2019
We’ve been tracking it by regularly looking at different statistics and surveys from industry reports. Call Center Agent Culture. Why You Should Empower Your Customer Service Team. Telltale Signs: How to Identify Call Center Agent Burnout. Customer Experience Trends. OnHoldWith.
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