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CX Trends You Need to Watch in 2018 [White paper]

Fonolo

JUNE 14, 2018

Offering technology that eases the lives of customers, and acknowledges their increasingly mobile, digital lives: Providing online self-service; the ability to review your business efficiently via short online surveys; and offering chatbots for Q&As are a handful of ways to adapt your business to emerging digital channels.

Chatbots 90
Chatbots Brand ambassadors Agent burnout Complaint resolution 90
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This is our 1000th Post! A Look Back at Our Greatest Hits

Fonolo

FEBRUARY 19, 2019

We’ve been tracking it by regularly looking at different statistics and surveys from industry reports. Call Center Agent Culture. We tip our hat to the managers that face the day-to-day challenge of hiring agents and keeping them in good spirits. Telltale Signs: How to Identify Call Center Agent Burnout.

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Call Center Contact Center Agent burnout Gamification 62
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