Agent burnout Customer Experience Customer Service White Paper 
Fonolo
JUNE 14, 2018
It’s time to look at your customers as teammates rather than as opponents. It’s time to reboot your customer experience game. Here is the reality: A poor (or even worse, unmemorable) customer experience (CX) has led to a resounding “Game Over” for many businesses in the last few years. 2018 is game time.
Fonolo
FEBRUARY 19, 2019
Initially, we focused on more technical aspects of the contact center, but over the years we expanded to include more of the human aspects of that industry, and the broader universe of customer service as well. AI is Not Reducing Call Center Agent Employment. Chat, Messaging, and Customer Service. OnHoldWith.
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