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CX Trends You Need to Watch in 2018 [White paper]

Fonolo

JUNE 14, 2018

Whether your gaze is firmly fixed on customer service or the overarching customer journey, timeliness combined with efficiency is one of the most important, universal, and constant pieces of a good client experience. The critical aspect to any ‘race to the top’ is speed. Your business depends on it. Don’t miss the last 3 trends!

Chatbots 90
Chatbots Brand ambassadors Agent burnout Complaint resolution 90
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This is our 1000th Post! A Look Back at Our Greatest Hits

Fonolo

FEBRUARY 19, 2019

Initially, we focused on more technical aspects of the contact center, but over the years we expanded to include more of the human aspects of that industry, and the broader universe of customer service as well. AI is Not Reducing Call Center Agent Employment. Chat, Messaging, and Customer Service. OnHoldWith.

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Call Center Contact Center Agent burnout Gamification 62
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