Agent burnout Customer centricity Morale Sales 
Global Response
AUGUST 7, 2023
Some common company values are: integrity customer-centricity dedication sustainability teamwork curiosity Most importantly, your core values should be more than just lip service—they should factor into every other element of your culture. Ready to perfect your CX?
Balto
NOVEMBER 2, 2023
A contact center is considered successful if it’s customer-centric. In other words, every action and decision should directly contribute to higher customer satisfaction levels. Efficient processes and workflows contribute to reduced hold times, high first-contact resolution rates, and motivated agents.
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