Agent burnout, Customer centricity, Employee engagement and Scripts

A Common-Sense Approach to Employee Engagement

CSM Magazine

AUGUST 8, 2023

Discover the secret to agent wellbeing in your contact centre with hints and tips that work. Bob Dylan once sang, ‘The Times They Are a-Changin’ and when it comes to prioritising employee engagement, this is certainly true. 5 Common Sense Tips for Driving Employee Engagement 1. Then apply a little common sense.

Employee engagement

Employee engagement Agent burnout Gamification Analytics

Creating a Successful Call Center Culture

Global Response

AUGUST 7, 2023

The Elements of a Successful Call Center Culture The specific elements of culture vary from company to company, but in general, you should focus on (at least) these five key elements: core values work environment communication employee engagement and empowerment your customer focus Core Values. Follow the leader.

Call Center

Call Center Morale Employee engagement Customer centricity

Customer Contact Central

A Common-Sense Approach to Employee Engagement

Creating a Successful Call Center Culture

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