Agent burnout, Customer Care and Exercises

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Agent burnout

Customer Care

Exercises

The Rising Risk of Call Center Agent Burnout in the Age of COVID-19

Skybridge

JUNE 10, 2020

Skybridge Americas is one of very few customer care call centers that had invested early and robustly in the technology, infrastructure, and talent necessary to run large, geographically dispersed at-home agent teams. All customer care agents need to know they’re supported by their employer and their coworkers.

Agent burnout

Agent burnout Call Center At home agents Coaching

Advantages & Best Practices for Managing Callbacks in Contact Centers

NobelBiz

FEBRUARY 21, 2023

In many cases, the simple trick of implementing a callback system can take the pressure off the customer care department, eliminating the main cause of stress for both the agents and the clients. This can help reduce the administrative burden on agents and allow them to focus on handling customer requests.

Best practices

Best practices Contact Center Abandon rate Management

Customer Contact Central

The Rising Risk of Call Center Agent Burnout in the Age of COVID-19

Advantages & Best Practices for Managing Callbacks in Contact Centers

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