Agent burnout Course Gamification Technology 
Playvox
FEBRUARY 2, 2022
Agent burnout directly harms the quality of customer service your business provides and significantly hurts your company’s bottom line. It’s hard to ignore the fact that contact centers are plagued with high agent burnout and turnover rates. It starts with a foundation made up of the right technologies and best practices.
Noble Systems
SEPTEMBER 3, 2019
So, let’s dive into the top five causes of agent burnout and look into what you can do to combat them. Overworking agents. Training bolsters agent confidence and keeps them engaged which increases job satisfaction. Friendly competition engages agents and motivates them to continually improve. Gamification.
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CSM Magazine
AUGUST 8, 2023
Involve: in their elevated role of brand guardians, agent opinions really matter so involve them in your customer service strategy or new technology investments. Ask agents what would make a positive difference to their working lives—don’t assume you know. Then apply a little common sense. There are other ways to reward staff.
Hodusoft
AUGUST 9, 2023
The first option, of course! Avoid agent burnout Agent burnout is a serious issue in the contact center industry. Agent burnout can lead to increased absenteeism, reduced job satisfaction, and higher turnover rates. Of the two, which one would you choose?
Fonolo
FEBRUARY 19, 2019
From my perspective, the human aspect of running a call center is much more challenging than the technology aspect. We tip our hat to the managers that face the day-to-day challenge of hiring agents and keeping them in good spirits. Telltale Signs: How to Identify Call Center Agent Burnout. Investing in Agents.
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