Agent burnout Contact center software Service level Technology 
JustCall
MARCH 7, 2023
Follow-Ups Superstar call agents make it a point to follow up with the customers they interact with to ensure that the solution delivered worked for them. Contact Center Technologies Contact center solutions are actually a stack of multiple technologies that help streamline the total operations at the facility.
Talkdesk
JULY 16, 2019
Performance Management and Customer Experience Call center agents, like retail workers, are on the frontline of customer interactions, and often face frustrated or angry consumers who are upset about a situation and place the blame firmly on the person in front of them. The post What is Call Center Performance Management?
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SharpenCX
APRIL 29, 2020
Once you have these predictions on deck, you can use WFM tools (like Sharpen + Community WFM ) and additional service-level metrics to figure out how many agents you need to take care of incoming customer needs. To keep your team engaged and performing at their best, your agents need to be coached daily.
SharpenCX
FEBRUARY 11, 2020
Historically, consumers have grown accustomed to this kind of service — slow, time-wasting, unresponsive. But, with the development of new technology, consumers today have different expectations. Download Now: See what Frost & Sullivan marked as the most important trends impacting contact centers.
Noble Systems
OCTOBER 21, 2020
ACDs are commonly used in call centers to help companies handle large volumes of calls. As the first line of interaction for customers calling a company, the ACD software is a vital piece of an organization’s technology. Keeping agents and customers satisfied is critical in today’s fast-paced environments.
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