Remove Agent burnout Remove Construction Remove Feedback Remove Scripts
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How to Manage and Inspire Call Center Agents Working From Home

JustCall

Encourage them to openly share their thoughts and constructively challenge each other, which will significantly help to motivate remote employees. You can provide the remote call center agents with dynamic scripts with an intuitive scripting interface allowing the conversation with agents to flow naturally from point to point.

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Is the Contact Center a Good Career? Tenured Agents Say Yes

Balto

“When I worked in service roles, I had a script, and I knew what I had to do to have a successful social interaction with a customer. This helped me build confidence through a body of evidence — you use your script correctly as a waitress and you get a dopamine hit in the form of a tip. How to Battle Contact Center Agent Burnout.